• Research payer rejections and denials related to genetic testing claims • Produce a high volume of accurate and successful appeals to insurance carriers to secure payment • Collaborate with cross‑functional teams to develop best practices and resolve denial‑related issues • Review payer medical policies to determine the root cause of denials • Consistently follow up with insurance carriers on outstanding denials and appeal statuses • Communicate professionally and concisely with clients via telephone, as needed • Participate in special projects that extend beyond day‑to‑day responsibilities and encourage creative problem‑solving