• Own the global Consulting Services delivery portfolio, including implementations, upgrades, and strategic client initiatives • Establish portfolio-level governance with visibility into delivery health, risk, dependencies, and outcomes • Drive consistent execution across regions while allowing for local nuance and client complexity • Act as the senior escalation point for complex delivery issues, client risks, and timeline challenges • Partner closely with Services, Product, Engineering, and Sales leadership to align delivery commitments with product and commercial realities • Define and standardize project and program management frameworks, tools, and delivery expectations • Ensure discipline around scope, timelines, risk management, change control, and financial performance • Lead remediation of at-risk programs, including client communication and recovery planning • Champion data-driven delivery management through dashboards, metrics, and executive reporting • Own global resource planning and capacity management across Consulting Services • Balance utilization, skill mix, regional coverage, and cost efficiency • Partner with Services leadership on hiring plans, role design, and workforce strategy • Anticipate future demand and proactively align capacity to pipeline and contractual commitments • Serve as executive sponsor for key strategic clients • Build trust with senior client stakeholders through transparent communication and predictable delivery • Navigate complex client environments with multiple stakeholders, competing priorities, and evolving scope • Represent Consulting Services in executive forums internally and externally • Design scalable delivery models to support growth without sacrificing quality or predictability • Identify opportunities to streamline workflows, automate reporting, and reduce manual overhead • Drive continuous improvement through post-project reviews, trend analysis, and operational insights • Partner with Product and Engineering to feed delivery insights back into roadmap and enablement efforts • Lead and develop high-performing project managers, program managers, and delivery leaders • Set clear expectations, performance metrics, and accountability standards • Coach leaders on executive communication, risk management, and decision-making • Build a culture of ownership, clarity, and follow-through.