• Provide timely, professional support to clients via email and virtual meetings • Troubleshoot and resolve standard support issues, escalating more complex or advanced cases when needed • Assist with the setup and basic troubleshooting of system features under guidance, including authentication or reporting-related configurations • Provide web-based training to clients on core product functionality • Accurately document support tickets, including issue details, steps taken, and resolution outcomes • Use reporting tools at a foundational level to review and track client-reported issues • Contribute to internal knowledge base articles, training materials, and documented procedures • Gather client feedback during support interactions and share relevant insights with internal teams • Collaborate with cross-functional teams to ensure a consistent and positive client experience • Demonstrate adaptability and a problem-solving mindset when learning new features or processes