ParentSquare
Unified Equitable Engagement
Manager, CSM – SMB
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2011H1B No SponsorCompany SiteLinkedIn
Location
California
Posted
143 days ago
Salary
Not specified
Bachelor Degree2 yrs expEnglish
Job Description
• Recruit, coach, and mentor a high-performing team of CSMs
• Design and implement a tech-enabled strategy for customer engagement
• Own your team's commercial goals for upsell and cross-sell opportunities
• Uphold and improve upon a 95%+ gross retention rate
• Act as a player/coach managing a portfolio of influential SMB customers
• Partner closely with Sales, Support, Product, and Marketing
a• Use data to measure program effectiveness, reporting on key metrics
Job Requirements
- 2+ years of people leadership experience
- Proven track record of hiring, coaching, and developing high-performing Customer Success or Account Management teams
- Demonstrated success in leading a team to meet and exceed commercial targets, including renewals, expansion quotas, and pipeline generation in a SaaS environment
- Deep expertise in the SMB market
- Hands-on experience building and executing scaled engagement strategies (e.g., one-to-many campaigns, digital touchpoints, office hours)
- A strategic mindset with experience leveraging technology, automation, and/or AI
- Strong analytical skills with the ability to translate data into actionable insights and strategic initiatives
- Exceptional communication and collaboration skills
Benefits
- Employer-paid health insurance (including dependent coverage)
- An employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- Generous PTO
- 15 paid holidays, including your birthday!
- Tools and equipment for your home office
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