• Innovation through Customer Insight: Engage directly with customers to uncover unmet needs and validate new ideas. Translate pain points into opportunities where automation, prediction, or personalization can drive breakthrough value. • Salesforce + Ecosystem Integration: Lead product thinking around integrations with Salesforce and other core systems to ensure scheduling data is contextual, actionable, and seamlessly integrated into customer workflows. • Execution & Delivery: Translate strategic goals and company vision into requirements, epics, and user stories that impact the growth and retention of the customer base. Work closely with engineering, UX, product marketing and sales enablement to build and release new features that are easy to use and add value to our customers. Ensure roadmap priorities are aligned with our key ICPs and target the most important product gaps based on competitive and market landscape. • Metrics-Driven Iteration: Track and manage KPIs that reflect product success. Analyze adoption, accuracy, and usage patterns to refine models and experiences post-launch. • Go-to-Market Readiness: Lead cross-functional Go To Market activities for new product launches and product upgrades. Collaborate with product marketing, sales and customer success to position intelligent scheduling as a differentiator. Enable internal teams and clients to understand and trust your product. • AI-Driven Product Strategy: Own the vision and roadmap for appointment scheduling, with a strong emphasis on embedding intelligent capabilities. Partner with AI/ML teams to identify use cases such as smart routing, predictive availability, and conversational scheduling.