• Develop, coordinate and support implementation of the plan to train and qualify apheresis and treatment centers to be able to treat patients with Novartis Oncology Cell Therapy products both in commercial and clinical trial setting • Manage CAR-T center operations supporting qualified key staff including HCPs, infusion nurses, study nurses as well as apheresis unit and cell laboratory staff • Partner and implement a One Team approach with commercial onboarding teams to support implementation of site onboarding as a supplier • Support the efficient and effective qualification of key treatment and apheresis sites across North America to be in full compliance with Novartis policies and procedures • Provide highly engaged site operations support to approved external site staff with a focus on providing guidance as well as continued training based upon approved Novartis messaging • Responsible for ensuring that sites provide a high-quality consistent supply of starting material for the GMP manufacturing of Cell Therapy products • Ensure that sites comply with Novartis onboarding requirements and while ensuring continued oversite identifying and escalating needs for reassessment of sites in their ability to supply material • Conduct investigations in partnership with Apheresis Quality within the Novartis quality platform through assigned deviations related to incoming specifications • Oversee the end-to-end process of deviations in close coordination with all relevant functions to ensure closure of deviation within the due date assigned to each deviation • Deliver onsite support for first order, or any time after due to site inactivity; recent site deviations, or due to significant changes in Novartis processes requiring site refresher training • Support US functions in ‘localizing’ the center qualification framework according to country laws, regulations, Novartis Standard Operating Procedures • Support consistent rollout of initial trainings including the Novartis Leukapheresis Manual • Support Apheresis Quality on negotiation and maintenance of the Quality Apheresis Agreement in collaboration with legal teams • Coordinate and guide a One Team approach with internal and external partners in clinical trial support across teams