• Provide first-level assessment, support, and resolution of issues. • Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests in a fast-paced environment. • Maintain customer satisfaction ratings based on explicit criteria set forth by the company. • Handle dispute escalation in accordance with existing policies and procedures • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken. • Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.