• Lead, mentor, and grow a team of Forward Deployed Engineers delivering high-impact customer integrations and automation. • Help define and scale the FDE program — building repeatable processes for project scoping, delivery, quality, and handoff. • Serve as both player and coach: actively contribute to customer engagements while developing the long-term vision for the program. • Collaborate with Product and Engineering leadership to identify patterns from customer work that should become productized features. • Partner with Customer Success and Solutions teams to ensure customer needs are translated into reliable, production-ready implementations. • Design, implement, test, and operate connectors, APIs, and provisioning flows that integrate ConductorOne with external systems. • Provide technical guidance and review across projects, ensuring best practices around security, observability, and maintainability. • Build feedback loops that turn customer experience into roadmap insight and continuous improvement for the FDE team. • Hire and onboard new Forward Deployed Engineers, establishing a strong team culture of ownership, pragmatism, and customer obsession. • Occasionally travel to meet with customers, lead workshops, or support major deployments.