• Perform data analysis, process observations and client interviews with the goal of identifying process barriers and opportunities • Perform research, causal analysis and formulate hypothesis on product, service, and process workflows • Increase employee productivity by reducing workload fluctuations, developing tools, cross-training back-office staff • Critically assess client management systems, forecasting, scheduling, process control, tools, data, inputs, information quality, and reporting mechanisms • Perform complex financial modeling to express the impact of operational changes in real dollars • Establish and maintain effective client engagement with client project team • Coach and mentor floor-level client management to adopt changes and actively manage areas.