• Provide immediate support and guidance to individuals experiencing emotional distress or crisis, using telephonic and chat platforms • Deliver single-session counseling, in-the-moment support, and crisis management in a supportive, ethical, and professional manner while maintaining client confidentiality • Conduct thorough assessments to determine appropriateness for short-term counseling • Manage high-risk situations, including suicide, self-harm, child welfare, and substance use concerns, and working closely with individuals at risk • Collaboratively develop clear and concise treatment and safety plans with the caller • Refer the caller to appropriate internal or external resources as part of a holistic care approach • Maintain accurate and clear clinical notes in our case management system • Able to pivot while maintaining the highest levels of professionalism in ever changing and ambiguous situations