Analyst, DTMO
Location
Maryland
Posted
140 days ago
Salary
Not specified
High School2 yrs expEnglishOracle
Job Description
• Respond to inquiries related to the Defense Travel System (DTS), travel authorizations, vouchers, and reservations
• Provide technical support for DTS interfaces, GTCC issues, and travel system errors
• Assist military recruits through the Recruit Assistance Program (RAP)
• Document all interactions in the Ticket Management System (TMS) and escalate unresolved issues
• Maintain expert-level knowledge of DTS, TraX, EWTS, and related tools
Job Requirements
- Minimum 2 years in customer service or technical support
- High school diploma required; associate or bachelor’s degree preferred
- Proficiency in DTS, TraX, Oracle RightNow, NICE CXOne, and GDS platforms
- Must be a U.S. citizen and able to obtain Tier 3 background investigation for access to DoD systems
- Willingness to work rotating shifts to support 24/7 operations
Benefits
- Professional development
- Paid time off
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