DAWAR CONSULTING INC

Optimizing Your Workforce, Empowering Your Success with Cutting-Edge Solutions

Senior Service Cloud Solution Architect/Manager

Solutions EngineerSolutions EngineerContractRemoteTeam 51-200Since 2009H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

148 days ago

Salary

$180K / year

Professional Certificate5 yrs expEnglishCloudERPInformatica

Job Description

• Act as a Service Cloud SME, defining architecture standards, governance, and best practices. • Architect and implement Service Cloud features (Case Management, Omni-Channel, Knowledge, Entitlements, automation with Flows/Apex). • Integrate Service Cloud with external systems (ERP, CTI, portals, knowledge systems) using tools like MuleSoft, Boomi, or Informatica. • Define data models, automation, security, and performance standards. • Provide thought leadership on Service Cloud roadmap, emerging features (Einstein AI, Case Swarming). • Collaborate with business stakeholders, bridging business and technical needs. • Lead and mentor Salesforce developers, admins, and junior team members.

Job Requirements

  • 5+ years in software/system/enterprise architecture
  • Proven expertise in Salesforce platform and Service Cloud capabilities
  • Experience with complex, large-scale implementations, SaaS/PaaS, and integrations
  • Strong skills in enterprise app integration, AI/analytics, and data management
  • Excellent communication, leadership, and problem-solving skills.

Benefits

  • Medical
  • Dental
  • Vision
  • Paid Sick leave
  • 401K

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