• Supports Account Executives on an assigned book of business to execute strategy deliverables for the client. • Responsible for monitoring all tasks and deliverables, fielding client inquiries and maintaining project plans. • Primary contact for our clients in managing day-to-day issue resolution. • Establish strong relationship with clients and insurance carriers. • Acts as the primary contact for clients regarding all aspects of their employee benefits insurance plans. • Marshal the appropriate resources to resolve client issues. • Attend client meetings and serve as an additional source of consultation for the client. • Demonstrated Group insurance expertise and superior level of knowledge when assisting them with insurance plan questions and issue resolution. • Owns the development of Requests for Proposal (RFP) and Requests for Information (RFI), including coordination of insurance carrier proposals, preparation of Executive Summaries, timeline monitoring and participation in the implementation process. • Oversee the maintenance of current and historical plan designs, process maps, rates, plan documents and other pertinent client information in SNS client database to maintain the integrity and accuracy of the system. • Perform certificate and contract reviews and plan design analyses. • Attend and participate in claim audits. • Identify, assess, resolve, and/or escalate issues, concerns or challenges as needed.