• collaborate with internal and external stakeholders to ensure HEDIS, CAHPS, and NCQA initiatives are fully integrated throughout the organization • support business department initiatives that promote quality, safety and cost of care opportunities related to CAHPS, HEDIS, NCQA and other quality initiatives • responsible for gathering requirements, creating plans and schedules, managing resources, and facilitate project execution and deployment • maintain detailed business process documentation including meeting minutes, action items, issues lists and risk management plans as applicable • create and monitor all department deliverables to ensure adherence to quality standards including clinical reporting documents, related reference materials, and policy and procedure documentation • communicate program status to management and key stakeholders • identify resources, resolve issues, and mitigate risks • identify requirements, procedures and problems to improve existing processes • coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and business objectives • manage projects through the full project life cycle • provide leadership and effectively communicate project status to all stakeholders • negotiate with project stakeholders to identify and secure resources, resolve issues and mitigate risks