• Serve as a key subject‑matter expert on global immigration across major categories (e.g., H‑1B, TN, E‑3, L‑1, O‑1, PERM/green card, J‑1), providing clear guidance, scenario planning, and recommendations to HR and business partners, with escalation support from senior leaders and external counsel on the highest‑risk matters. • Build and improve the immigration operating model: document and standardize processes; partner with Tier 1/Tier 2 teams so they can reliably run repeatable work; identify and close gaps in enablement and controls. • Manage the annual H‑1B CAP portfolio and ongoing case lifecycle (portability, amendments, extensions) to avoid business disruption: own timelines, documentation readiness, vendor coordination, and stakeholder communication. • Support global expansion and M&A workstreams by assessing work authorization feasibility, cost, and timelines; contribute to go/no‑go guidance and implementation playbooks in partnership with Legal, Global Mobility, and other People partners. • Establish crisp intake and employee/manager communications: maintain Jira/HRIS request flows, publish FAQs and how‑to guides, and provide calm, structured updates during regulatory changes or travel disruptions. • Define and maintain operational KPIs (e.g., time‑to‑file, approval rate, error/redo rate, cost‑per‑matter); run regular reviews with your manager and partner teams and drive continuous improvement experiments based on data. • Partner with HR Tech/People Analytics to translate immigration needs into clear requirements, automate repetitive workflows, strengthen document controls, and ship dashboards that reduce manual work and error paths.