• Investigate missing claim responses (MCRs) by researching loops, segments, and X12 transaction details • Monitor dashboards to identify trends and proactively troubleshoot potential issues • Manage and resolve a high volume of Jira tickets • Review, analyze, and clear -999 batch responses • Communicate with receivers and payers primarily via email • Collaborate closely with internal teams • Maintain accurate and thorough documentation within cases • Adapt to shifting priorities throughout the day • Apply critical thinking and problem-solving skills