ITSM Configuration Management II – ServiceNow
Location
Virginia
Posted
157 days ago
Salary
Not specified
Seniority
Senior
Associate Degree3 yrs expExperience acceptedEnglishITSMService Now
Job Description
• Responsible for governance and management of ITIL Configuration Management in ServiceNow.
• Own the ITSM ITIL Configuration Management process lifecycles.
• Lead and support IT Service Management processes and projects.
• Ensure a reliable source of truth for IT services and relationships.
• Define dashboards and reports related to process quality, efficiency, and effectiveness.
Job Requirements
- 3+ years of experience in ITSM ITIL Configuration Management (CMS/CMDB) process lifecycles.
- Experience in ServiceNow or similar ITSM system, with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications.
- Experience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM.
- Experience with dashboards, reporting, trend analysis and metrics.
- Experience in large IT environments, with a technical background or previous Healthcare experience advantageous.
- ITIL v3/v4 Foundation or higher.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
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