• Perform detailed reviews and quality assurance checks on EN/VR payment and eligibility transactions processed via iTOPSS to ensure accuracy, completeness, and adherence to program guidelines. • Reconcile EN/VR transactions and resolve discrepancies between system records and case file documentation, flagging and correcting errors as needed. • Monitor payment and eligibility workflows to proactively identify potential issues related to overpayments, eligibility status changes, or incorrect transactions. • Assist with overpayment resolution by collaborating with ENs, VR agencies, and internal stakeholders—researching issues, preparing documentation, and communicating findings and solutions to all parties involved. • Analyze data and prepare reports on error trends, recurring reconciling issues, and QA metrics to inform management and support continuous process improvements. • Provide expert guidance on SSA payment policies, eligibility criteria, iTOPSS navigation, and transaction processing to partner organizations and internal teams. • Conduct training and develop resources on accurate transaction processing, reconciliation protocols, and quality standards for EN/VR program staff. • Maintain confidential and compliant records for all QA activities, reconciliation efforts, and overpayment cases in accordance with federal policy. • Support internal and external audits by preparing accurate transaction histories, QA logs, and reconciliation documentation as requested. • Stay current with SSA program updates, new iTOPSS features, regulatory changes, and best practices in EN/VR transaction management and quality assurance.