• Develop an upsell/retention strategy for midsize to large complex customer transit agencies • Own the upsell pipeline from marketing qualified lead to close • Build your own strategy to drive pipeline development throughout your book of business (our customer base) • Develop and maintain account plans for key accounts • Work with marketing to develop customer-focused collateral and execute campaigns • Achieve/exceed quota expectations • Develop business proposals and deliver Executive Business presentations to agency leadership and executives that prove ROI • Lead demonstrations/trainings of the full Swiftly platform • Work with agency decision-makers to identify budget and procurement paths • Manage competitive and noncompetitive procurement for both upsells and renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements) • Attend conferences, onsite agency visits, and other events to meet customers, build relationships, represent Swiftly as a thought leader, and move deals forward • Work collaboratively with all cross-functional departments to provide a constant loop of feedback on our competition, market, and customers • Develop and maintain Success Plans for customer base