Vanta
Vanta is the leading trust management platform that helps simplify & centralize security for organizations of all sizes.
Director, Account Management, Upmarket
Location
United States
Posted
161 days ago
Salary
$363K - $427K / year
Bachelor Degree10 yrs expEnglishCyber Security
Job Description
• Build a team culture of customer value, high performance and accountability.
• Hire and develop a team of expert Managers that are able to recruit, coach and develop top talent and consistently achieve quota.
• Design the upmarket AM methodology including value delivery, expansion strategies and renewal motions.
• Define playbooks and coach your team to achieve KPIs including expansion pipeline generation, expansion win rate, gross retention rate and net retention rate across your portfolio of customers.
• Deliver an accurate weekly forecast for both retention and expansion performance.
• Drive adoption of key AM competencies including effective portfolio prioritization, account planning, renewal risk management and value-based customer expansion.
• Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and AM sales skills.
• Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more to represent your customers’ needs and achieve your goals.
• Thrive in a fast paced startup environment and contribute to transformational change.
• Represent Vanta at industry events and customer meetings across the region.
Job Requirements
- 10+ years of customer facing experience
- 5+ years of experience as a manager or leader of post sales teams at a SaaS company
- 2+ years experience managing frontline managers
- Proven track record of achieving revenue retention and expansion targets in the NAMER market
- Experience leading teams that serve mid-market and enterprise customers
- Strong executive presence and ability to build relationships at all levels
- A collaborative mindset and demonstrated ability to influence across functions
- Analytical thinking and data-driven decision-making
- Experience working in a fast-paced startup or growth-stage SaaS company
- Enthusiasm for cybersecurity and helping customers build trusted businesses
Benefits
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks fully-paid parental Leave for all new parents
- Health & wellness and remote workplace stipends
- Family planning benefits through Carrot Fertility
- 401(k) matching
- Flexible work hours and location
- Open PTO policy
- 11 paid holidays in the US
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