The fastest PostgreSQL cloud for time series, real-time analytics, and vector workloads. Creators of TimescaleDB

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2015H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

163 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglishAWSAzurePostgresSQL

Job Description

• Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy • Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI • Building strong, multithreaded relationships with technical and business stakeholders, including execs • Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution • Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap • Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations • Driving internal improvements to our CS playbooks, tooling, and automation as we scale • Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints • Helping us convert customers into active champions — case studies, testimonials, reference calls, and more

Job Requirements

Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
Can translate fluently between business goals and technical complexity — you’re as comfortable with a VP Eng as a DevOps IC
Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
Are curious, decisive, and proactive — you think ahead and solve for scale
Have excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments
Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers
Thrive in fast-paced environments where ambiguity is a feature, not a bug