Hiring the top 1% of offshore talent for brand builders.
Customer Support Associate, Email/SMS and Influencer Outreach
Location
United States
Posted
166 days ago
Salary
Not specified
Job Description
Job Requirements
- Bachelor’s degree in a relevant field
- 3+ years of experience working in DTC/e-commerce (ideally with a Shopify-based brand)
- Advanced proficiency with CX platforms (Gorgias, Zendesk, etc.) and AI-driven support tools
- Demonstrated experience in at least two of the three areas: customer support, email/SMS campaigns, or influencer outreach
- Strong written English skills (clear, professional, approachable)
- Comfortable working full-time on US business hours
- Tech-savvy: quick to pick up tools (we use Klaviyo, Postscript, Shopify, Slack, and outreach tools)
- Reliable internet connection and a quiet workspace
- Professional fluency in English with excellent written, reading, and speaking skills
- Access to a laptop/desktop with reliable and fast Internet connection
- Ability to work in US time zone, Monday to Friday (8 hours per day; 40 hours per week)
- Previous experience working the overnight shift
Benefits
- Competitive pay, always in US dollars
- Work remotely from the comfort of your home
- Health & wellness benefit
- Paid holidays and time off
- Performance and referral bonuses
- Global exposure to the world’s best companies
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