• Function as Product and Customer success Specialist to the customer and effectively drive utilization and expansion of assigned product line at existing customer sites within defined territory • Support ongoing account management sales process through clinical education and ongoing case support in all existing and potential areas of operation and clinical utilization within the customer site • Territory management for existing customer base and increase product usage at existing accounts • Train new and existing customers on all software products of the assigned product line and provide summaries of training sessions with follow-up through onsite support • Provide technical expertise to help ensure products reach standard of care levels within the account, leveraging CRM tool and market data • Help drive and expand existing business, broadening application of products within the account and driving demand for device/software upgrades and add-on devices • Resolve technical and operational customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions • Assist customers in tailoring their product training materials and needs • Understand competition and competitive landscape in existing territory and convert to Haemonetics business in existing accounts • Participate in product development, market needs assessments, quality investigations, and product launches providing feedback to sales, marketing and R&D • Increase professional and technical knowledge by attending educational workshops, reviewing publications, and participating in professional societies and conferences