• Provide consulting on best practices and overall solutions based on requirements • Develop, leverage, and maintain expertise in Veeva Vault platform and CRM product • Develop a trusted advisor relationship with Veeva stakeholders and the customer • Partner with key stakeholders to translate requirements into solutions • Build, test, and deploy changes to live environments • Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines • Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting • Educate customers on product and platform releases as well as industry best practices for operational success • Facilitate building a team culture that is continuously growing and collaborative • Work remotely in a non-traveling, shared dedicated capacity supporting multiple live clients