• Manage planning, execution, growth & retention and client satisfaction for assigned Pharmacy Benefit Administration (PBA) clients including Health Plans, TPAs, and Platform services • Act as the quarterback and leader of the broader Account Management team; report to the Senior Account Executive/Senior Director, PBA Client Services • Lead and develop client relationship strategy and strategic business planning across assigned portfolio • Maintain knowledge and tracking of contractual obligations, financials, performance guarantees, terms, and reporting/compliance • Manage and facilitate account renewal and contracting process with focus on client retention and client financial/PNL management • Serve as relationship lead on assigned book of business; build and foster relationships with influencers and decision makers • Identify customer needs and proactively discover new opportunities within assigned accounts • Collaborate with internal teams to customize offerings and align solutions with account needs • Analyze pharmacy and healthcare trends, competitor activities, and industry regulations to inform strategy and recommendations • Lead, coach and support Account Team on positioning of Capital Rx value proposition, products, and JUDI capabilities • Partner with Business Development, Underwriting & Senior Account Executives to support growth, RFP support, Broker/Consultant engagement, and Best & Final processes • Identify and contribute to process improvement efforts • Own client end-to-end including service model deliverables, contractual negotiations, client escalations and PNL management