Pioneer of the Connected Operations Cloud

Program Manager II, Customer Success Programs

Program ManagerProgram ManagerFull TimeRemoteTeam 1,001-5,000Since 2015H1B SponsorCompany Site LinkedIn

Location

United States

Posted

167 days ago

Salary

$83.0K - $111.6K / year

Bachelor Degree3 yrs expExperience acceptedEnglishPMPTableau

Job Description

• Partner with Senior Program Managers to drive progress on key Customer Success workstreams and track milestones • Assist in defining KPIs, collecting data, and delivering insights through dashboards and program updates • Coordinate meetings, follow-ups, and communications across Sales, Revenue Operations, Systems, and Enablement teams • Maintain up-to-date documentation and identify opportunities to optimize repeatable workflows • Support change management efforts, including building communication plans, FAQs, and enablement resources • Model and embed Samsara’s cultural principles and operating values as programs scale globally

Job Requirements

Bachelor’s degree or equivalent practical experience
3–5 years in project management, program management, sales operations, or business analysis (SaaS or GTM experience is a plus)
Exposure to cross-functional program work and stakeholder communication
Comfortable working in a remote environment and able to collaborate effectively across time zones
Analytical skills with proficiency in Excel/Sheets and basic data tools (e.g. Looker, Tableau, or Salesforce reporting)
Excellent attention to detail and follow-through
Familiarity with GTM systems (Salesforce, NetSuite, Gong, etc.) (ideal)
Experience supporting change management or enablement efforts (ideal)
Certification or coursework in Agile, PMP, or similar methodologies (ideal)
Experience using AI-powered tools to enhance productivity (ideal)