• Manage a portfolio of zero-balance inpatient/outpatient accounts, focusing on high charge to low reimbursement opportunities for additional revenue • Maximize collections by resolving billing errors and disputing/appealing underpayments • Prepare and submit medical claims to third-party insurance carriers electronically or by hard copy • Follow up with third-party insurance carriers and patients until claims are paid correctly • Investigate and identify trends to resolve billing errors, underpayments, and discrepancies within multiple payor portals • Communicate with insurance companies to resolve account-related issues promptly • Conduct audits and identify trends in high-dollar inpatient and outpatient accounts • Work cross-functionally with internal teams to prioritize worklists and resolve high-value accounts quickly and accurately