• Develop a strong understanding of Bridge’s SaaS platform to confidently run demos and guide clients through product functionality • Define project scope, objectives, timelines, and deliverables in collaboration with internal and external stakeholders • Participate in requirements gathering, deeply understand client needs, and act as the primary bridge between clients and the technical team • Own day-to-day project execution, ensuring milestones, dependencies, and deadlines are met • Maintain clear, empathetic, and proactive communication with clients, account managers, leadership, and technical teams • Monitor project health, identify risks early, and implement mitigation strategies before issues escalate • Provide regular project updates and reporting to clients and internal leadership, escalating risks when needed • Coordinate internal resources and facilitate collaboration to remove blockers and keep projects moving forward • Build trusted relationships with new and existing clients, acting as the main point of contact during onboarding and delivery • Identify opportunities to add value for clients and support account growth through upsell or expansion initiatives • Assist with proposal creation and support business development efforts when required • Lead project closure, prepare final reports, analyze outcomes, and surface opportunities for continuous improvement