• Responsible for ensuring customer satisfaction by providing Cencora customers with courteous, professional and efficient service at all times. • Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently called on by a field sales associate. • Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area. • Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems. • Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. • Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls. • Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly. • Processes all phone, fax, mail, e-mail and verbal orders from customers. • Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner. • Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested. • Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports. • Communicates with all departments within the Distribution Center as well as field sales associates. • Serves as liaison between customers and field sales associates. • Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations. • Complies with all appropriate policies, procedures, safety rules and regulations.