Connect Risk. Connect Your Teams.
Senior Manager, Customer Success – Scale
Location
United States
Posted
37 days ago
Salary
$137.6K - $206.4K / year
Job Description
Job Requirements
- 5–8+ years of Customer Experience, Program Management, Customer Success or Ops experience: Specifically within B2B SaaS, with a proven track record in Scale, Digital-Led, or Pooled CS models.
- 2–4+ years of Leadership: Experience managing teams in a fast-paced environment where process is product.
- GRC Domain Literacy: You don't need to be a former Auditor, but you must understand the Language of Audit, Risk, and Compliance to ensure our automated playbooks and content feel authentic and valuable.
- Strategic Influence & Partnership: Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
- Data Fluency: You are obsessed with CRM and CS Platform data (Gainsight, ChurnZero, Totango, SalesForce, etc.). You can clearly define the key data requirements for a meaningful dashboard and, more importantly, translate those metrics into high-impact strategic actions.
- Operational Mindset: You enjoy building systems and engines. You would rather spend four hours automating a solution for 500 customers than 30 minutes solving it for just one.
- Exceptional Communication: You can translate complex GRC concepts into simple, engaging digital content and one-to-many presentations.
Benefits
- Launch a career at one of the fastest-growing SaaS companies in North America!
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
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