Personified

The IT + Cybersecurity provider for progressives.

Operations Analyst

OperationsOperationsFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

36 days ago

Salary

$55K - $75K / year

English

Job Description

• Track and maintain accurate client pipeline, renewals, and contract statuses, ensuring data integrity across systems. • Support renewal preparation and contract coordination, including documentation readiness and internal handoffs. • Maintain structured notes, documentation, and follow-up reminders to support client-facing teams. • Assist with time tracking processes, validation, and reporting to support client billing and internal analysis. • Create and maintain spreadsheets and reports (Google Sheets) to support forecasting, renewals, and operational insights. • Coordinate and document client operations workflows, ensuring processes are clear, repeatable, and well-documented. • Support ongoing process improvement efforts within Client Operations through data analysis and documentation. • Provide administrative and analytical support to Finance, including: Data validation and reconciliation, Report preparation, Cross-checking contracts, renewals, and time tracking inputs, Maintain organized digital file systems, shared drives, and documentation repositories. • Assist with internal reporting needs and ad hoc operational projects. • Support operational consistency by helping maintain standard operating procedures (SOPs) and internal documentation. • Maintain and update CRM & Client records, partnership pipeline data, and documentation, ensuring accuracy and completeness. • Support contract preparation and renewal tracking related to partnerships (non-sales execution).

Job Requirements

  • Strong proficiency in Google Sheets / spreadsheets, including data organization, tracking, and reporting.
  • Highly organized with strong attention to detail and follow-through.
  • Comfortable managing multiple workflows and priorities across teams.
  • Experience with CRMs, documentation systems, and operational tools.
  • Clear written communication skills and structured note-taking ability.
  • Interest in operational systems, process improvement, and cross-functional collaboration.
  • Analytical mindset with problem-solving skills and attention to detail.

Benefits

  • Remote work environment
  • Competitive pay
  • Healthcare packages contributed to by Personified
  • Optional 401K matched by Personified
  • Cell phone stipend
  • Annual learning & development stipend

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