Systems & Methods, Inc. (SMI)

Family Serving Families®

Technical Writer

Technical WriterTechnical WriterFull TimeRemoteTeam 501-1,000Since 1971H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

29 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Represent the Training and Documentation department on project teams. • Research, outline, write, edit, and proofread documentation within the time frames established by a project schedule. • Use source material, as well as interviews with subject matter experts, to obtain information for documentation purposes. • Create and execute documentation plans. • Follow established department guidelines in revising existing documents, writing all or portions of new documents, and submitting documents for review. • Conduct tests and solicit input to ensure the clarity, completeness, technical accuracy, and quality of the documents produced. • Review other technical writers’ documentation (as assigned) to ensure editorial and/or technical quality. • Prepare releases of new and revised documentation. • Remain abreast of technical writing standards. • Perform other duties as assigned.

Job Requirements

  • Bachelor’s degree in related field
  • 3 to 5 years experience in writing and updating technical documentation
  • Strong government or human services knowledge with an emphasis in child support and/or knowledge of digital payments and debit card payment processing
  • Experience working on software development projects that are large in scope, technically complex, and require significant interaction with numerous people in different functions.
  • Ability to interview subject matter experts and obtain the information necessary to write or update existing documentation.
  • Experience in testing documentation for validity and usability.
  • Must be fluent in English.
  • Must be proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Visio.

Benefits

  • Mission with Meaning: Be part of technology that helps families and agencies thrive.
  • Family Values: Work in a culture that puts people first.
  • Entrepreneurial Energy: Freedom to innovate, experiment, and make an impact.
  • Growing Platform: Join a company expanding its national footprint and evolving its brand.
  • Modern Tools: Use AI and digital systems to bring creativity and efficiency together.

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