Systems & Methods, Inc. (SMI)

The primary responsibility involves processing child support payments, both paper and electronic, within the SDU system according to Standard Operating Procedures. This includes researching unidentified payments and coordinating with various entities to ensure correct distribution of child support funds.

Responsible for working towards the resolution of problem transactions that result from the processing of payments or the generation of disbursements. Process child support payments, both paper and electronic form, in the SDU system in accordance with Standard Operating Procedure...

The Customer Service Representative is responsible for receiving calls from child support client stakeholders, adhering to Standard Operating Procedures and contractual obligations. Duties include categorizing all received calls and recording any abusive or extraordinary calls.

The Customer Service Representative is responsible for receiving calls from child support client stakeholders, categorizing all calls received, and recording any abusive or extraordinary calls according to procedures and contractual obligations. They must also maintain a general understanding of policies and procedures and perform other assigned duties.

The Customer Service Representative is primarily responsible for receiving and responding to calls and correspondence from child support clients, ensuring adherence to Standard Operating Procedures and contractual obligations. Essential duties include answering calls promptly, providing accurate account information, educating callers on policies, and effectively redirecting inquiries when necessary.

This role involves handling customer-related issues through various communication channels. Make and answer calls from numerous sources, including the call center, to gather and verify information. Assist with resolving customer-related issues. Research, analyze, and input data. ...

Customer Service Representative managing child support inquiries from home

Software Developer/DBA supporting SMILE application platform

AVP overseeing Child Support projects and business development initiatives

Project Analyst managing payment processing projects for a leading technology producer