• Assist the Senior Vice President in directing daily operations of the Child Support State Disbursement Unit (SDU) project • Monitor operational metrics and key performance indicators; identify trends, risks, and opportunities for process improvement • Promote a collaborative, team-oriented environment that supports operational excellence and employee engagement • Implement and enforce corporate policies, procedures, and internal controls to maintain operational integrity and efficiency • Support strategic planning initiatives to enhance service delivery, scalability, and long-term contract success • Ensure full compliance with State SDU contract requirements, federal and state regulations, corporate policies, and applicable laws • Manage and effectively use corporate and project resources; communicate changes and decisions appropriately with staff and stakeholders