• Provide a seamless experience for customers from sales to delivery of service • Be the single point of contact for assigned broker firms to resolve any open service needs and deliver superlative, personalized care • Ensure a high level of customer satisfaction and exceed the expectation of our customers by providing quality information and superior customer service for a defined scope of issues and post enrollment inquiries • Proactively keep customers updated on status and outcome of ongoing support case • Provide quality customer service for issues regarding benefit administration group changes, employee enrollment changes, ID card status, and effective date inquiries • Facilitate communication to educate our customer base on the services we provide • Listen to customer ideas, resolve conflicts, solve problems, and provide feedback to Company management