• Support day-to-day responses to customer and advocate community channels, including Facebook, Reddit, and Circle.so • Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses. • Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams. • Facilitate advocate engagement through supporting office hours, fireside chats, and other advocate-facing experiences that build connection and clarity. • Own response times and ensure we’re meeting SLA’s across channels. • Support proactive social strategies that strengthen our brand reputation. • Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience. • Support the monthly operations of our advocate appreciation program