• Act as the lead functional and technical contact for channel partners and direct customers within the assigned region. • Provide product demonstrations, solution alignment, and assistance with customer requirements gathering. • Lead end-to-end implementations, ensuring delivery of all documentation (project plans, blueprints, gap-fit analyses, test cases, and sign-offs). • Support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums. • Promote and monitor certification compliance among partners as outlined in partnership agreements. • Identify and pursue upsell and cross-sell opportunities within the existing customer base. • Maintain accurate project records and updates within the CitiXsys Project Management System. • Work with the Product Development team to stay current on new features and communicate enhancements to partners. • Support the sales process by contributing to RFP responses and presenting compelling value propositions. • Create and maintain knowledge base articles and internal resources based on partner and customer feedback. • Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars.