• Track KPI's of the Growth Team (i.e. quota attainment, pipeline coverage, etc.) • Analyze data and work with leadership to improve processes and increase ROI • Own the ongoing administration, upkeep, and optimization of Salesforce • Partner with business stakeholders to gather requirements and propose scalable solutions • Manage user access, licenses, roles, permissions, and security settings • Maintain ticketing workflows, prioritize requests, and help plan the Salesforce roadmap • Enforce data hygiene standards and perform regular quality checks • Configure and maintain Salesforce features including fields, page layouts, record types, automations, dashboards, and reports • Support internal projects in collaboration with other business teams and leadership • Provide end-user support, training, and documentation to improve adoption and satisfaction • Monitor and maintain the health of Salesforce integrations, partner with engineering and other teams on integration-related projects across connected systems, and develop a working understanding of AI and data tools to enrich, consolidate, and improve data quality for reporting and analysis.