• Build and maintain strong relationships with business partners and the broader IT organization to deliver impactful AI solutions • Conduct analysis and gather insights to identify and prioritize high-value use cases for AI-enabled tools • Advise and consult stakeholders on build vs buy decisions • Collaborate with the team to define product goals, align with business priorities, and ensure product roadmaps reflect stakeholder needs • Develop detailed product requirements documents (PRDs), write user stories, and create functional specifications • Oversee the creation of test plans, perform system integration testing, validate test results, and address any issues during testing phases • Work closely with end users to optimize product adoption, provide training, and offer support • Create, test, iterate, and publish production-ready prompts for customer operations use cases • Mentor product specialists and business analysts, with potential to build and lead a team as the portfolio grows