• Work on the next generation hardware devices for our customers • Be the voice of the customer. Understand deeply and broadly what the functional, social and emotional needs of users are and lead the design and development of products that will delight our customers. • Discover customer pain points and unmet needs and drive for high quality feature requests • Develop Product Requirements Documents to drive hardware development, as well as communicate feature requests to the engineering team in a fast-paced environment • Manage vendors and overseas suppliers, comfortable with evening calls with overseas suppliers and be able to clearly communicate requirements and deliver quality products on time. • Deeply understand the competitive landscape and strategize and prioritize resources so we build the best products to win • Lead by influence. Work closely with the Toast product, UX, engineering and operations teams to support business needs, develop business case, justify the ROI, and owning the product roadmap • Work closely with the Marketing, Finance, Operations and Customer Success teams to execute flawless launches • Manage multiple projects, and fulfill product requests within tight timelines • Source new products and drive the qualification of the product internally and externally • Analyze and track product KPIs to understand how hardware products are performing in the field post launch