• Build strong customer relationships by providing responsive, solutions-focused support. • Maintain accurate records in Salesforce CRM and ensure seamless order processing. • Provide timely responses on order status, inventory, quotes, and shipments. • Collaborate with Territory Sales Managers to evaluate customer needs and identify appropriate product solutions. • Assist with account administration, contract terms, and reseller requests. • Coordinate with cross-functional teams including Sales, Operations, Marketing, and Product Support. • Meet with key customers periodically to maintain relationships and ensure satisfaction. • Investigate and resolve customer concerns with empathy and resourcefulness. • Achieve or exceed assigned performance goals.