• Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner. • Participate in online, video and audio training sessions. • Deliver interpretation services via video and expediently type data on a dedicated device, such as a laptop, desktop computer, mobile phone, or tablet, in order to perform the essential functions of the job. • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. • Speak clearly in both languages using proper pronunciation, enunciation and polite expressions. • Maintain a professional demeanor throughout the video and audio interpreting sessions at all times. • Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls. • Maintain punctuality and availability during scheduled work hours. • Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission. • Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law. • Demonstrate commitment to cultural sensitivity and working in a diverse environment. • Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times experience high call volumes. The interpreter must have the ability to provide the required, company standards of service within this dynamic environment.