• Lead and manage regional operations across multiple venues in South America, including Sao Paulo, Buenos Aires, Lima, and others to come. • Develop and execute strategic plans to optimize performance, guest satisfaction, and profitability • Oversee each venue’s Operations Directors and ensure alignment with company goals and KPIs • Oversee all operational activities to optimize venue efficiency and performance across both event days and daily procedures. • Foster strong collaboration between local teams and outsourced service providers through effective contract management • Oversee that all operational aspects of live events, from load-in to load-out, ensure seamless show execution • Ensure that each venue establishes crowd flow management, ingress/egress, and emergency protocols for events and daily routines • Ensure compliance with local regulations, permits, and licensing • Establish relationships with promoters and artists’ production teams in different markets • Support recruitment and training of venue operations staff, including front-of-house, maintenance, security, and housekeeping • Foster a culture of accountability, hospitality, and continuous improvement • Lead cross-functional coordination with marketing, ticketing, and programming teams • Coordinate the development and implementation of SOPs for all operational departments • Ensure the implementation of consistent operational standards, safety protocols, and service excellence throughout the venues, together with the venue’s operational teams • Ensure teams collaborate with Event Booking and Sales to support sponsors and clients’ activations, event riders, and efficient conversions • Drive cost control, budgeting, and forecasting across the region • Ensure compliance with local regulations and labor laws • Build and maintain strong relationships with local stakeholders, vendors, and partners • Travel regularly to venues across the region for oversight and support