• Own the full lifecycle from contract signature, go live to handoff to customer success • Establish timelines, milestones, requirements, and risk plans for each account • Oversee all technical integrations (API, data feeds, TLOGs, CRM, GA, POS, mobile/web app deployment, etc.) • Run internal and external kickoff processes with structured project plans • Manage key retailer programs and steer the team with management of other retailer projects. Work with product, design, and professional services developers and technical program management to closely coordinate deliverables • Manage Implementation Managers, Project Managers, and Solutions/Technical resources • Build repeatable playbooks, templates, onboarding materials, and certification programs • Drive weekly pipeline + forecasting of all implementation work • Partner with Sales/sales engineering for scoping, deal hygiene, and readiness criteria • Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests. Coordinate with Product/Engineering for feature gaps, technical issues, or roadmap escalations • Conduct postmortems with internal and external stakeholders to evaluate overall project performance. Lead root cause analysis discussion, formulate strategies for process improvement, and follow through • Align with CS to ensure a seamless post-launch transition • Coordinate QA checkpoints (data validation, app readiness, API tests) • Manage risk frameworks and escalation patterns • Own communication cadence with customers (weekly status, timelines, blockers) • Build / manage dashboards (time-to-value, NPS/CSAT, Launch phased completion), risk management • Track capacity planning, time tracking, workload distribution, and forecasting • Present trends, risks, and strategic recommendations to ELT • Other related duties as assigned