Ford Motor Company

Fleet Management Technical Support Specialist

Support EngineerSupport EngineerFull TimeRemoteSeniorTeam 10,001+Since 1903H1B SponsorCompany Site LinkedIn

Location

Texas

Posted

39 days ago

Salary

Not specified

Seniority

Senior

High School5 yrs expEnglish

Job Description

• Provide accurate documentation on all maintenance and repair events. • Verify that all repair and maintenance work is necessary and performed at a competitive price. • When applicable, negotiate repair costs on behalf of the customer. Document all cost savings, including identification of recommended repairs that are not needed. • Ensure appropriate preventative maintenance schedule is followed. • Ensure agreed to charges for services work performed is aligned with the final amount charged. • Assist with the development of processes and tools to streamline delivery of maintenance management services to our customers.

Job Requirements

5+ year’s technical automotive experience required
Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team.
Current/Prior ASE certification
ASE Master Technician
Proficient computer skills and ability to navigate various resource systems
The ability to work a Hybrid work schedule as needed
Able to work scheduled weekends
Ability to adapt to a dynamic, diverse working environment that develops skilled and motivated people working together to deliver results
Strong desire to be curious, learn, operate with empathy, and never let a customer down
Working/Repair knowledge of vehicle classes 1 through 8
Prior work experience in a Business Center environment preferred
Proficient in MS Office Programs, familiarity with MSD and Salesforce CR preferred
Prior fleet management services experience strongly preferred.
Associates / Bachelor’s Degree preferred in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management preferred
Fluency in French or Spanish is a preferred

Benefits

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time