• Provide pre- and post-go-live support for acquisitions, data merges, and system rollouts to ensure platform stability, data integrity, and user confidence. • Support post-merge validation, cleanup, and stabilization, including migrated data review, access verification, and resolution of setup discrepancies. • Manage and maintain ServiceTitan configurations, workflows under the direction of the ServiceTitan Lead, ensuring consistency, version control, and data accuracy. • Assist in testing, deployment, and adoption of new ServiceTitan features, updates, and enhancements. • Support training content development and documentation, partnering with the Technical Trainer to maintain up-to-date learning libraries and process documentation. • Provide user support and troubleshooting, logging and resolving system issues in coordination with platform leads, IT, and the Business Systems team. • Identify recurring user challenges and collaborate with platform leads to improve workflows, efficiency, and standardization across regions. • Collect and incorporate user feedback post-go-live to continuously improve system adoption, training effectiveness, and processes. • Support onsite training and stabilization efforts, including travel as needed.