• Own and run business operations workstreams that are currently slowing execution or requiring frequent SVP involvement. • Turn priorities into clear next steps: who’s doing what, by when, and what “done” looks like. • Track progress, follow up with owners, and surface issues early so projects don’t drift. • Spot repeated friction (confusing handoffs, missing info, unclear ownership) and fix it in a practical way. • Handle or coordinate complex support cases and escalations when they need more context or judgment. • Help the offshore support team succeed by clarifying requirements, tightening handoffs, and removing recurring blockers. • Improve escalation paths so issues reach the right person quickly, with the right details. • Make CRM reporting more reliable and easier for teams to use without extra help. • Set simple standards for data entry so reporting stays accurate. • Work with stakeholders to ensure reports answer real questions and stay current. • Coordinate operational follow-through after deals close (onboarding coordination, procurement steps, internal handoffs). • Navigate B2B procurement platforms as needed and keep requirements from getting stuck. • Coordinate across Commercial, Operations, Finance/Bookkeeping, and Support so customers and internal teams have a smooth experience. • Write and maintain SOPs for repeatable work (simple, usable, and kept up to date). • Improve handoffs so work arrives with the context and materials needed to execute. • Delegate SOP-based tasks to VAs/vendors: train them, set expectations, and do light quality checks. • Provide practical admin support when it meaningfully unblocks work, including: Inbox/email triage, Follow-ups and reminders, Coordinating small but time-sensitive tasks across stakeholders.