• Responsible for oversight of Intake staff. • Identifies root cause issues with referral processes and works with others to improve overall processes. • Intake Managers are involved in the management of retail, confirmation, or routing functions as necessary. • Manages activities related to referral processing for all service lines, obtaining applicable medical documentation, collecting patient financial responsibility, and accurate entry into applicable applications. • Creates an expectation of excellence, and improves staff performance, development, and morale, through timely, fair, and accurate performance evaluations, daily coaching, mentoring, and or appropriate corrective action as needed. • Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation. • Ensuring phones are answered and emails are responded to in a timely manner. • Ensuring achievement of compliance standards. • Responsible for selection and hiring of qualified staff, ensuring effective on-boarding, and providing comprehensive training and regular feedback. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. • Establishes annual goals and objectives for the department based on the organization’s strategic goals.