Integrity Marketing Group LLC

At Integrity, we help people prepare for the good days ahead by protecting their life, health and wealth.

Back Office Case Manager

ManagerManagerFull TimeRemoteTeam 5,001-10,000Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

39 days ago

Salary

$65K - $75K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Efficiently manage the submission of individual life insurance applications to life insurance companies • Reconcile outstanding pending case requirements and requests for additional information with agents • Advocate and negotiate with life insurance carriers on informal and formal offers • Set proper expectations with life insurance agents, regional sales managers and others regarding pending case requirements, timelines, etc. • Ability to review and identify abnormal answers or findings on Basic Underwriting/NB items: Exams, MVR, applications, questionnaires • Communicate via email and phone to agents in conjunction with supporting their various case • Utilize web-based document management system to organize, manage and transmit documents • Utilize web-based agency management system for case activity management, tasks, memos, etc. • Generate status reports for management, agents and others as needed • Have a sense of urgency without losing attention to detail, and the ability to multi-task

Job Requirements

  • 3 to 5 years experience working as a life insurance case manager
  • Prefer experience with a multi-carrier environment and managing complex cases for independent advisors that work with high net worth individuals
  • Must have the ability to maintain a high level of accuracy, enthusiasm and dependability
  • Demonstrate a strong interest in providing exceptional customer support
  • Experience working at a major life insurance carrier, life insurance brokerage operation or an independent life insurance practitioner
  • Strong communication and customer service skills
  • Willing to take initiative, exhibit creative thinking and take ownership of cases
  • Self-starter attitude and strong desire to provide excellent results
  • Prior experience with, or quick ability to effectively learn various computer software applications including, Agency Integrator (CRM), PaperClip (Document Management), etc.
  • Experience with Microsoft Outlook, Word, Excel, PowerPoint and WebEx
  • Bachelor’s degree preferred

Benefits

  • Competitive compensation package (annual bonus eligibility)
  • Medical, dental, vision and life insurance
  • STD/LTD
  • Paid Time Off
  • Safe Harbor 401K Plan
  • Located in downtown, we offer a gym discount, provide commuter allowance, and a great view of Austin
  • Company provides snacks, assorted beverages and a stand-up desk workstation

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