• Manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. • Ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. • Collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. • Gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases.